Converso
Multi-tenant AI customer support SaaS platform with RAG architecture.
Built with Next.js 16, TypeScript, Express 5, and PostgreSQL (pgvector) via Drizzle ORM. Utilizes LangGraph, Groq, and Jina AI embeddings for end-to-end RAG pipelines and automated human-handoff workflows.
Standard customer support tools lack contextual source-cited intelligence. Architecting a multi-tenant RAG system with optimized 32-chunk batch processing cuts embedding API calls by 97% while ensuring secure, isolated customer data handling.
